- Is the satisfied or refunded formula valid for you? -
it is certainly your right to change your mind about a product after receiving it, by returning your item you will be able to take advantage of a shopping voucher for the same amount with no expiry date with which you can buy anything you want!
- How do I know where is my package? -
Once your order has been processed you will be provided with a tracking number and you will have complete control of your order via our tracking page at the bottom of the page.
- What happens if my package is delayed or lost? -
After the times indicated and reached (30 working days from the evasion) we can open a claim to the carrier and request a postponement or refund without any further expense at your expense, this because your shipments are guaranteed by us.
If I don't receive the package on time, what should I do?
If 30 working days have passed since the order was shipped and you still haven't received your purchase, please contact us on whatsapp support and be sure to specify your name/surname and order number. We will try our best to help you. In the rare cases where the parcels are lost , a second order will be re-sent clearly at our expense.
- Can I cancel the order once placed? -
you can certainly do it in the first 3 working hours from confirmation, this narrow margin because we immediately start the chain, production and preparation so once the process has started it can no longer be cancelled.
- Do you guarantee deliveries for specific dates? -
we never promise anything just to avoid finding ourselves in unpleasant situations,
The goods in transit can always undergo variations between customs, sorting warehouses, natural events, pandemics, strikes and so on, therefore we do not hold ourselves absolutely responsible for the delays caused, but the willingness to resolve any problem is always there and with the heart .
I placed an order a few days ago but I have to leave for the holidays, how should I behave?
as we always reiterate, once confirmed, orders cannot be canceled, and once they have been processed, we cannot change the delivery address, the times are mandatory and cannot be changed according to your needs, this is because there are procedures to be respected from the order to non-changeable delivery, if you should find yourself in similar situations you can leave quietly because if not delivered your order will be held at the post office in your area, where you can collect it on your return, or just delegate a neighbor or relative to collect it, leave a notice on the intercom for the bellman.
I bought more than one item but only received one. How come?
Each garment is treated individually. This means that each garment corresponds to a shipment and therefore a relative shipment number.
- How can I pay for my order? -
we accept all types of online payments such as - SHOP PAY - PAYPAL - APPLE PAY - GOOGLE PAY - and we only work with secure and certified servers/banks for your safety.
and remember that the whatsapp assistance service is active 24/7 you will never be alone!